Terms

About Us

This web site is owned and operated by Kings Barn Willow who are keen to ensure a good experience when using it. If you have any suggestions or comments or if you need to contact us, please email us at sales@kingsbarnwillow.co.uk

Our Contact details are:
Kings Barn Willow
Kings Barn Farm, Kent Street, Cowfold, West Sussx, RH13 8BB

VAT #:GB 134 7140 35
Company #:08066403

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments via Paypal and are still accepting cheques. We currently do not automatically accept orders from outside the UK through the website. However, if you live outside the UK but within the EU and want to purchase from us, then please contact us and we will set something up for you.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

You will automatically get confirmation that your order has been sent to us. Once we receive your order we will check it to ensure that all items are in stock and that there are no errors in the order.

We will then contact you to confirm details of the order and at this stage, in legal terms, form a contract to supply. We have included this term to protect us in case of a computer glitch, or where stock is no longer available, or where items have inadvertently been under-priced. If items are no longer available or the price varies from the original order confirmation we will contact you to confirm whether or not you wish to proceed with the order.

Shipping & Handling

We will endeavour to ship your purchase by the most cost effective means possible.

Delivery Schedule

We will despatch your order as soon as possible which is normally within 5 working days.
We will decide the most appropriate and cost effective method of shipping at the time of dispatch.

Please be aware that most deliveries require a signature as proof of receipt and delivery companies will only attempt to deliver the package twice before returning it to us. We will charge an additional amount for subsequent delivery attempts.

A landline or mobile telephone number should be provided so that if the driver is unable to locate you, he can call for directions. This often avoids the disappointment and inconvenience of a missed delivery.

If your location is particularly difficult to find please advise us so that we can pass information on to the delivery company. It would be useful to identify anything that helps the driver find your location.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. You will be advised by email of the expected delivery date(s). If your order has not been delivered as advised then you must also inform us within two working days of the last expected delivery date so that an effectice claim can be made. Please quote your order number in all correspondence.

Back Orders

If any items are subsequently found not to be in stock we will advise you before completing the order allowing you the choice to take delivery of the remaining items or cancelling the order.

VAT

VAT is applicable at 20%. All prices include VAT

Credit Card Security

When orders are placed at our website, you will be invited to pay using PayPal. You will be automatically transferred to their secure payment server where a secure payment can be made. Once payment has been made you will be automatically transfered back to our website.

At no stage are credit or debit card details passed to Kings Barn Ltd.

Please note, payments on your card or bank statements may appear as 'PayPal' payments and not as 'Kings Barn'.

Guarantee

All our goods come with a no quibble guarantee. If you are dissatisfied with your purchase please contact us straight away to give us the best opportunity to resolve any issues.

If the goods arrive in an unacceptably poor condition contact us immediately as some goods are perisable. We can only provide a guarantee for two days after delivery. The manufacturers guarantee will apply to non perishable items.

Privacy Policy

Kings Barn Willow does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.
You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or not as advertised.
Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.