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Delivery Information

Delivery Information


We think it's very important that when ordering through the internet that delivery is efficient, safe and economical. Please find below details of how we prepare and deliver your order:




Delivery Charges


Our delivery prices are automatically generated during process depending on the product sizes in your order. You will be able to see the exact charge once you have entered your delivery address before payment.

Our prices vary depending on the size and type of product, all our charges are at cost to us to give you the best price.

These are prices for UK MAINLAND, see below for Offshore Islands, Northern Ireland & Highlands:

Tape Tying Products & Tree Accessories: Via Royal Mail 2nd Class (1st Class can be requested) £2.50 - £8.50



Tree Shipping Prices UK MAINLAND (exc. Highlands)
Tree Size
First Tree
per additional Tree
 Planting Stock 6.75 FREE
 3 Litre Pot 9.50 6.00
 9L 60-90cm 11.00 11.00
9L 90-120cm 12.50 12.50
9L 120-150cm 15.00 15.00
9L 150-180cm
 19.00 19.00
9L 180-210cm 20.00 20.00
9L 210-260cm 20.00 20.00





Living Willow products:

Willow Whips Shipping Prices UK MAINLAND (exc. Highlands)
Willow Height10 to 100 Whips
per additional 100 Whips
 120cm/4ft 11.00 FREE
 150cm/5ft 11.00 FREE
 180cm/6ft 11.00 1.00
 210cm/7ft 11.00 1.50
 240cm/8ft 11.00 2.00
 270cm/9ft 11.00 3.00
 300cm/10ft 11.00 4.00





Willow Setts:20-99 Setts - £3.95 - £5.00, 100+ Setts starts at £6.50, 500+ Setts starts at £11.00.

Living Willow Kits Shipping Prices UK MAINLAND (exc. Highlands)
Kit Type
First Kit (or metre)
per additional Kit (or metre)
 Structures (Dome, Tunnel etc.) 11.00 FREE
Fedge Kits 11.00 FREE
Double Row Hedge Kits:  
Setts Hedge 7.00 FREE
Whips Hedge 11.00 FREE







If you are planning to order multiple items you can contact us for a shipping quote and we will get our best price from the couriers for you.


International, Europe & UK Non-Mainland

Delivery charges generated during checkout only apply to deliveries to UK Mainland.

We are happy to ship to other parts of the UK (including Northern Ireland, the highlands and Channel Islands) please contact us for a quotation.

European Union:
While the UK is still in the EU we are able to ship to any other country within the EU, you can contact us for a shipping quote. We regret we are unable to ship to any European countries not in the EU due to shipping regulations.

International Shipping: We regret that we are unable to ship any Eucalyptus or Willow outside of the European Union due to regulations regarding the export of soil, compost and woody material.

Shipping Method



We used an array of shipping couriers depending on the size and weight of you order. For smaller packages we ues Royal Mail MyHermes and APC. For larger tree and willow orders we used couriers like TNT Express, FedEx and Tuffnells.

As many of the packages will require a signature upon delivery we strongly recommend leaving us with a 'Safe Place' your package can be left, otherwise in the event that no one is in to receive and sign for the package it will be returned to the depot for re-delivery another day.


Shipping Live Trees


We usually send out our large trees on Mon - Thurs, though shipping over weekends can be requested.

Any trees ordered after 12.00pm on a Thurs may not be shipped until the following Monday - we will always contact you if this is the case.
Packaging

Packaging

We take care and pride in our packaging and have even received compliments from customers! Our packaging is sturdy and safe to ensure your order reaches you in the same condition that it left us. The cost of all packaging is included in the shipping price.


Receipt of Package

As with all packages please try to look for any signs of damage before you sign for it and report any damage to the delivery person. Take photos of the damage before opening and get in touch if the products inside have been affected.


Collecting Your Order From Us

If you live locally or are in the area you are welcome to collect your order. If you are ordering through the website simply select the 'Collection' option during checkout. It's essential you let us know a rough time frame of your collection so we can prepare it and bring it down to the main house from the nursery.


Finally...

Please contact us immediately if you have any concerns regarding your order.

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